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The function of the Utility Billing Department is to provide the citizens of Taylor with prompt and courteous customer service while maintaining an accurate and efficient water billing system. A full-page bill provides a pre-addressed return payment envelope to the citizens of Taylor. This department also provides the billing and collection for the sanitation service on behalf of IESI.
Hours and Payment Locations
The Utility Billing Department is located at 109 West 5th Street. Regular office hours are 8:00 a.m. until 5:00 p.m. Monday through Friday. For our customers' convenience, an after hours drop box is available for utility payments at the 5th street location. Please do not make cash payments in the drop box.
Online Utility Bill Payment
Pay your water and garbage bill online here. A $3.00 processing fee will be charged for this service. Be aware that some banks require up to ten days to make your payment and late fees could apply if your bank does not get your payment to us on time. Check with your bank provider for their policies regarding online payment.
Services Provided
- Combined monthly bill for water, sewer, and garbage services
- Automatic bank draft payment option
- Credit card payment option (Master Card, Visa)*
*(A $3 processing fee will be charged on all credit card transactions.)
Automatic Bank Drafting Service
In an effort to provide better service, the city offers electronic bank drafting service for monthly water bill payments. This can be arranged by the Utility Billing Department.
Credit Card Payment by Telephone Service
Customers may pay their water utility bill by telephone using a MasterCard or Visa credit card. To pay by telephone with a credit card, customers may call 512-352-2066. *(A $3.00 convenience fee will be charged on all credit card transactions.)
Water Service Information
Customers who wish to start, stop, or transfer water services must contact the City Hall Annex during normal business hours.
- To establish new service customers must come to our office to complete an application and provide Valid photo ID, a copy of the lease or closing papers, and pay a deposit and activation fee. Requests processed by 4 p.m. will be connected the same business day in most cases.
- To transfer existing service we require you to come into our office to complete an application and provide Valid photo ID and a copy of the lease or closing papers. Requests processed by 4 p.m. will be connected the same business day in most cases.
- Customers that wish to stop their service within Taylor may do so by telephone or by visiting our office in person. Water deposits will be applied to the balance on your final bill. It is also important that you give us a forwarding address for your final bill and/or possible refund due to you.
Click Here for current water and wastewater rates. (2009/10)
Water/Sewer Related Problems
If your water service has been suddenly interrupted and you do not know the cause, please call the Utility Billing Department during normal business hours at 512-352-2066. If you have water service problems after hours due to an emergency situation, call 512-352-3251. When water service has been discontinued for non-payment of a bill, the full amount of the bill plus a $25.00 reconnection fee must be paid before service is reinstated. Customers should contact the Utility Billing Department to report water leaks, main breaks, or water quality problems. For sewer related problems, please call 512-352-3251.
Other Utilities Service Information
Garbage Pick Up - IESI
Customer Service 512-352-2066 for missed pickups or
damaged cart replacement
Telephone - Southwestern Bell
Residential (Payments) 1-800-616-1171
Residential (Repairs) 1-800-246-8464
Business (Payments) 1-800-924-1743
Business (Repairs) 1-800-286-8313
Electricity -
You may choose from a number of power service companies from a list on the internet at:
http://www.powertochoose.com
Gas - Atmos Energy
Customer Service 1-800-460-3030
Emergency Telephone 1-800-817-8090
Cable – Time-Warner Cable
Customer Service 1-800-418-8848
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