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There are several varieties of call screening devices that use differing protocols for screening. In general, the system has been found to work with these devices; but some may require some type of pre-programming to allow our city’s telephone number to pass through. We may conduct periodic test to assure that messages are being delivered to numbers in the notification database.
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The CodeRED emergency notification service allows authorized civic leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database. With CodeRED, authorized users can send thousands of messages in minutes. Only authorized officials are allowed access to the system.
Any message regarding the safety or welfare of our community would be disseminated using the CodeRED service. Examples include severe weather warnings and updates, hazardous traffic or road conditions inside the city or affecting local routes, and any other situation that could impact the safety, property, or welfare of our citizens.
This system is a significant enhancement to existing means of communication and is part of the Central Texas Capital Area of Governments' Emergency Notification System. The call-in emergency information line (512) 352-5551, which is activated during an emergency situation, will still be available. Also, TV, radio and our city web site will continue to broadcast important announcements.
CodeRED and CAPCOG take security and privacy concerns seriously and do not sell, trade, lease or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. CodeRED only utilizes secure transmissions with its customers. No confidential information is ever transmitted between CodeRED and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. Blackboard Connect also retains an external, independent security firm to perform annual security audits.
The caller-ID number for calls generated by the CodeRED service will be: 512-352-5551. In addition, every message will begin with the same standard announcement: “Hello, this is ______ calling with an important message from the City of ______.” The message content will follow this standard introduction.
Yes, if you have entered more than one phone number, as well as an email address or home phone number, the system will notify you based on your preferences.
Yes. The area code does not impact whether or not a call is made.
For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for No-answer and Call-waiting. If a message recorder answers the phone, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to call.
Yes. Please login to your account information on CodeRED to update your preferences for notification.